PROVISION OF MANAGE SERVICES FOR IT INFRASTRUCTURE RADIO COMMUNICATION
007/NPCT1-IT/04/23
Scope Of Work:
Contractor shall able to securing objective and to improve performance and reliability of NPCT1's port terminal by maintaining existing infrastructure and then proactively monitoring and tuning the infrastructure capacity and capability in continuous NPCT1's port support with the framework of requirement:
a) Provision of Frequency License
Contractor to provide radio frequency that will be used for NPCT1 radio communication include programming works for new Contractor.
b) Helpdesk Support
Contractor should provide ON DUTY HELPDESK for a first point of contact at NPCT1's premises:
- Telephone and email technical support provided by qualified engineer Level 1 and Level 2 with support engineers.
- Remote troubleshooting and issue resolution with minimal end user involvement.
- Onsite assistance from Level 2 will be provided upon request from NPCT1.
c) Monitoring & Prevention
Contractors should provide time-based actions such as profile management, refreshments, and problem identification and manage radio communication recording infrastructure Service Management. Monitor and notify is comprised of the following:
- Contractors should be monitoring proactively 24 hours a day, 7 days a week all radio communications infrastructure.
- Contractor should notify and provide basic fault management notification for NPCT1's and create a trouble ticket and attempt to notify NPCT1's designated point of contact within 15 minutes of a radio communications infrastructure failure to respond.
d) Reporting
Contractor should provide & manage detailed reporting and analytics on all aspects of radio communications infrastructure with periodic review Examples include reporting and analysis of device utilization across NPCT1 assets and analytics to ensure NPCT1 devices perform at optimum levels.
- Eligibility : Open for vendor with following requirement:
- Have more than 3 clients with number of years in related business was minimum 2 years.
- Registered as Operator penyelenggara jaringan bergerak teresterial radio trunking in KOMINFO.
- Latest date for registration and to obtain tender document : 04 May 2023
(at PT New Priok Container Terminal One, Admin Building Jln. Terminal Kalibaru Raya Kav. B No. 1 Jakarta Utara 14110)
- Tender proposal submission deadline : 12 May 2023 at 4.00 pm
Detail inquiry may contact Procurement Committee +6221 29144888 or email procurement@npct1.co.id